Satisfaction Guarantee & Refund Policy
At FOCUS™, we stand behind every product we ship. Due to international fulfillment logistics, we do not accept physical returns — all sales are final. But that doesn't mean you're on your own. If something isn't right, we will make it right.
WHAT WE COVER
Defective or Damaged Item
If your FOCUS glasses arrive with a manufacturing defect or are damaged in transit, email us within 7 days of delivery with a clear photo or short video showing the issue. We will issue a full refund or ship a replacement at no charge — no return required.
Wrong Item Received
If we sent the wrong product, we'll ship the correct one immediately at no cost to you.
Lost in Transit
If your tracking shows your order as lost or undelivered after 30 days from the shipping date, we will reship your order or issue a full refund — your choice.
WHAT WE DON'T COVER
• Change of mind or buyer's remorse
• Damage caused by misuse, accidents, or normal wear and tear
• Orders with an incorrect delivery address provided at checkout
HOW TO CONTACT US
Email: focus2408@hotmail.com
Response time: within 24–48 hours
Train hard. Recover harder. FOCUS™.